Forging new user cases, and exploring new product opportunities demands new ways of organising information and presenting it. Applying a heuristic approach to problem solving allowed for iteration and feedback to be incorporated in pursuit of the most viable outcome.

On the surface, product features and business requirements can be bought to life. The real opportunities for innovation emerge from getting closer to users and the user environment to uncover new ways to delight.

With a complex solution, the first release often provides more questions than answers. Our business model allowed us to stay involved and continue to design for continuous improvement.

Organising information around the user is made more challenging depending on the different categories of users, and their subsequent familiarity with the information. To add to the complexity of the challenge is the diverse set of information sources and integration required to deliver an elegant user experience to all users, all of the time.

Part of working with the Enterprise, is the existence of a well established and highly capable information technology toolset. Understanding this toolset, and architecting a solution to work within this toolset involved documenting an API strategy, security protocols and directory standards.